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E-Services

Oriental Negros has begun riding the global wave of outsourcing (or offshoring), whereby businesses abroad essentially transfer jobs to countries like the Philippines to take advantage of low labor and other operating costs in these places.

The province offers a respectable pool of trainable English-speaking knowledge workers who can be hired for outsourcing work. Every year, universities produce graduates. Arts and Sciences have 538, Business with 720, Nursing and other medical sciences with178, Education with 378, Engineering, Information Technology and Architecture with 522, Law with 61 graduates, Graduate School with 88 and Agriculture with 76 graduates. Some of these graduates top board and bar exams.

Several outsourcing companies based in Metro Manila have already started tapping these rich trove of human resources. Dumaguete City, the provincial capital and home to four universities and several other educational institutions, is banking on its reputation as a “university town” to attract investments in the area of electronic services (e-services).

E-services, otherwise referred to as ICT-enabled services, fall into three (3) categories: customer contact centers, content development, and core information and communication technology (ICT) services.

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